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Conflict Managment

Conflict Management: QQI Level 6 6N2775

Course details

The programme consists of four full days of in-person training, one day a week for four weeks. The programme is offered at a reduced rate of €495 per participant. The programme is delivered with a live tutor on the Zoom platform. Our next course dates are the 3rd, 10th, 17th, & 24th November 2021. For further information, contact Ger at 083 3482333, or e-mail

All participants get a free pdf copy of our latest book, Crossing the Threshold (Fusion Press, 2020) which deals with subjects such as conflict in group settings.

The programme is aimed at people who wish to understand, manage and resolve conflict. Participants will get the opportunity to explore the significance of conflict in their lives, consider their own behaviour in conflict scenarios and learn applicable skills in dealing with conflict. The programme focuses on the nature and origins of aggression and anger, and human responses when confronted with same. A number of Conflict Resolution techniques will be modelled and assessed. Conflict in the workplace, its effects and its resolution will be explored in depth.

Benefits of the Programme

The programme will be particularly useful to those who work in or lead teams, or who work with the public. It will help those who wish to be more confident and less fearful dealing with conflict. It is envisaged that those who undertake the programme will become more confident and competent in conflict situations, equipped with greater theoretical and psychological understanding of conflict and equipped with practical skills in its management and resolution. They will be more aware of the effects of Conflict on them, and more comfortable with their own response to same.

Style of Programme

Adults learn by doing, and a number of conflict resolution techniques will be modelled and practiced. The programme will be experiential and participative: there will be lots of activity, interaction, skills application and no powerpoint!

Course Content

  • The nature of human diversity: understanding and working with difference

  • The nature, inevitability and prevalence of conflict

  • Coping with conflict in unequal power situations: Bullying

  • Reactions to conflict: Fight, flight or freeze

  • Understanding the nature and role of conflict in groups

  • Internal conflict: understanding and managing the inner critic

  • Conflict & trauma

  • Conflict resolution techniques: Skills application.

  • Understanding and managing aggressive behaviour

  • Case study

Course tutor:

Gerard Fitzpatrick has worked as a group facilitator for twelve years, and has extensive experience of working with the public and private sector. He holds an MA in Group Facilitation and has trained in Integrative Psychotherapy and Reality Therapy. He also possesses an M.Phil in History, a BA (Hons) and a postgraduate diploma in Training & Development. He has recently completed his second book on working with groups, which extensively examines the topic of conflict in groups.